Frequently Asked Questions
Q: How do I schedule my credential exam?
A: The step in your Certemy account related to exam registration has instructions on how to get your exam scheduled, please review this carefully to ensure no information is overlooked.
Q: PLA approved me to test, how do I schedule my exam for licensure?
A: Please email info@icaada.org your full name and a copy of your approval to test. A team member will reach back out once it’s confirmed to advise of exam cost and set a time to process payment and pre-register you for the exam.
Q: I took my exam for my licensure and the PLA said they haven’t received it.
A: Please email info@icaada.org when you receive your official exam score report and request, we send it to IPLA.
Q: I need special accommodation for my exam, how do I do this?
A: Candidates needing special accommodations for examinations should note the accommodation requested in the exam scheduling email to ICAADA.
Q: I didn’t pass my exam; how do I reschedule?
A: For all IC&RC exams, candidates will need to wait 90 days before being eligible to retest. Each exam scheduled requires the applicable cost to be paid, even for retakes. Once it has been 90 days, please email info@icaada.org to request a phone call to make payment and get pre-registered for a new exam.
Q: I scheduled to take my exam remotely, and nothing happened what now?
A: If you scheduled your exam to be taken remotely and experience technical issues causing you to not take the exam, please contact the testing company, their support number is found at the bottom of your exam registration confirmation email they sent. If you are unable to take the exam due to technical issues, please email info@icaada.org advising of this and one of our team members will contact you to assist with getting pre-registered again.
Q: What is the Reschedule/Cancelation policy for exams?
A: If you fail to show up for your examination at the scheduled time, do not have the proper identification, or do not have your admission document, you will not be allowed to sit for your exam. You will be considered a “No-Show”, your examination fees will be forfeited, and you will be required to reregister and pay all fees prior to sitting for the exam. If an issue arises that prohibits you from making it to your scheduled exam, you may reschedule prior to (5) calendar days before your scheduled exam date. You may be required to pay a rescheduling fee to process your request. Please follow the instructions outlined in your candidate emails from the testing company to reschedule/cancel.
If it is less than (5) calendar days, you will not be allowed to cancel or reschedule your exam unless the following four situations have occurred: Jury Duty, Death in the immediate family, Military Deployment, and or Sickness. If it is less than (5) calendar days and the above situations do not apply to you rescheduling/cancelling will require the assistance of ICAADA to do so. Please send an email to info@icaada.org advising of the situation, and a team member will connect with you further. Please note that candidates who require the assistance of ICAADA to cancel/reschedule their exam will be required to pay a fee.
Q: How much does it cost to obtain one of your credentials/endorsements?
A: You can locate the costs of membership, certification, and examination in the individual credential/endorsements page towards the bottom. ICAADA does not provide training. If you are interested in learning training cost, click the ‘find training’ button on the individual credential/endorsement information page to visit the MHAI Stanley W. DeKemper Training Institute who is our training partner and provides courses for many topics our credentials require.
Q: How do I apply for a credential / endorsement?
A: Navigate to the ‘Find your credentials’ section under the credentials tab on the ICAADA website. Click on the intended credential/endorsement and once you are on the specific credential/endorsement page you will see a box on the right side that has selections on how to proceed with creating an account to load in a credential’s application and or load one into an existing account.
Q: My credential expired; how do I renew it?
A: If it has been two years from the date of your credential expiration, you will need to reapply for the credential from the beginning, renewal is not an option.
If your credential has expired for less than two years from the expiration date, please load the applicable renewal application into your Certemy account and complete the steps to renew it.
Q: Where can I find information related to ICAADA credential code of ethics?
A: Please visit our credential code of ethics page that has detailed information related to ICAADA’s ethical expectations of credential holders.
Q: I would like to reciprocate my credential to Indiana, how do I do this?
A: Please contact your current board to start the reciprocity process and any related questions.
Q: I would like to reciprocate outside of Indiana, how do I do this?
A: Please email info@icaada.org your name, credential you would like to reciprocate, and a team member will contact you to discuss further.
Q: I had a credential in Indiana, and I reciprocated to another state but would like to renew it before it expires.
A: All ICAADA credentials require candidates to work and or live in Indiana 51% of the time, if you do not do one and or both things then you cannot renew your credential in Indiana unless you reciprocate back.
Q: One of my steps was rejected, why and how do I fix it?
A: The Reason(s) for a rejection and how to resolve it are noted in the notification email you received and, in the step, to explain why and how you can get it resolved. Please read this information fully to learn how to correct the issue.
Q: How do I get a refund for something I paid in Certemy?
A: Please email info@icaada.org advising you are needing a refund and include your full name and the receipt showing proof of payment(s).
Q: I have two Certemy accounts, is this okay or how do I combine them?
A: You can contact Certemy customer support directly to receive assistance here
Q: Someone paid for my credential, but the step is still not marked completed in Certemy and I have not been issued my credential, why?
A: If a third-party organization and/or your employer paid for any credential related fee such as exam, certification and/or membership you will need to upload a copy of the invoice that shows your name and what the payment is for OR proof of payment under the corresponding steps within Certemy.
Q: I need to reset a supervisor/reference invite or have another issue with my Certemy account.
A: You can contact Certemy customer support directly to receive assistance here.