Frequently Asked Questions
Q: How do I schedule my credential exam?
A: The step in your Certemy account related to exam registration has instructions on how to get your exam scheduled, please review this carefully to ensure no information is overlooked.
Q: PLA approved me to test, how do I schedule my exam for licensure?
A: Please email info@icaada.org your full name and a copy of your approval to test. A team member will reach back out once it’s confirmed to advise of exam cost and set a time to process payment and pre-register you for the exam.
Q: I took my exam for my licensure and the PLA said they haven’t received it.
A: Please email info@icaada.org when you receive your official exam score report and request, we send it to IPLA.
Q: I need special accommodation for my exam, how do I do this?
A: Candidates will need to provide an official letter signed and dated within the last 90 days from their doctor/care provider that advises of their diagnosis/diagnoses and their recommendation on the accommodation(s) that should be provided. The letter should be included in addition to the other information listed in the email candidates send when following exam scheduling instructions as listed within the Certemy step.
Q: I didn’t pass my exam; how do I reschedule?
A: For all IC&RC exams, candidates will need to wait 90 days before being eligible to retest. Each exam scheduled requires the applicable cost to be paid, even for retakes. Once it has been 90 days, please email info@icaada.org to request a phone call to make payment and get pre-registered for a new exam.
Q: I scheduled to take my exam remotely, and nothing happened what now?
A: If you scheduled your exam to be taken remotely and experience technical issues causing you to not take the exam, please contact the testing company, their support number is found at the bottom of your exam registration confirmation email they sent. If you are unable to take the exam due to technical issues, please email info@icaada.org advising of this and one of our team members will contact you to assist with getting pre-registered again.
Q: How much does it cost to obtain one of your credentials/endorsements?
A: You can locate the costs of membership, certification, and examination in the individual credential/endorsements page towards the bottom. To locate specific training costs, you will click the ‘find training’ button on the individual credential/endorsement section to visit the MHAI Stanley W. DeKemper training institute where all training(s) currently scheduled are posted.
Q: How do I apply for a credential / endorsement?
A: Navigate to the ‘Find your credentials’ section under the credentials tab on the ICAADA website. Click on the intended credential/endorsement and once you are on the specific credential/endorsement page you will see a box on the right side that has selections on how to proceed with creating an account to load in a credential’s application and or load one into an existing account.
Q: My credential expired; how do I renew it?
A: If it has been two years from the date of your credential expiration, you will need to reapply for the credential from the beginning, renewal is not an option.
If your credential has expired for less than two years from the expiration date, please load the applicable renewal application into your Certemy account and complete the steps to renew it.
Q: I would like to reciprocate my credential to Indiana, how do I do this?
A: Please contact your current board to start the reciprocity process and any related questions.
Q: I would like to reciprocate outside of Indiana, how do I do this?
A: Please email info@icaada.org your name, credential you would like to reciprocate, and a team member will contact you to discuss further.
Q: I had a credential in Indiana, and I reciprocated to another state but would like to renew it before it expires.
A: All ICAADA credentials require candidates to work and or live in Indiana 51% of the time, if you do not do one and or both things then you cannot renew your credential in Indiana unless you reciprocate back.
Q: One of my steps was rejected, why and how do I fix it?
A: Reasons for a rejection and how to resolve it are noted on the step to understand why and how you can get it resolved.
Q: How do I get a refund for something I paid in Certemy?
A: Please email info@icaada.org advising you are needing a refund and include your full name and the receipt showing proof of payment(s).
Q: I have two Certemy accounts, is this, okay?
A: You will need to complete our ‘Contact Us’ form to get connected with Certemy technical support to get the accounts combined under the email you want it and should be reflective of your legal name as it appears on a valid government issued identification document i.e., IDs, Licenses, Passports.
Q: Someone paid for my credential, but the step is still not marked completed in Certemy and I have not been issued my credential, why?
A: If a third-party organization and/or your employer paid for any credential related fee such as exam, certification and/or membership you will need to upload a copy of the invoice that shows your name and what the payment is for OR proof of payment under the corresponding steps within Certemy.